Payment Policy
Last Updated: June 6, 2026
Thank you for shopping with SheWear. This Payment Policy explains how payments are accepted, processed, secured, and handled when you place an order through our website, shewear.shop.
By placing an order on our website, you agree to the payment terms described in this policy.
Payment Gateway
SheWear uses Stripe as our secure online payment gateway.
All online payments made through shewear.shop are processed through Stripe. Stripe helps us securely accept and process customer payments for orders placed on our website.
Accepted Payment Methods
We accept online payments through the payment methods available at checkout.
- Credit Cards (Visa, MasterCard, American Express, etc.)
- Debit Cards
- Apple Pay
- Google Pay
Only the payment methods displayed at checkout are available for your order.
Payment Currency
All payments on shewear.shop are processed in:
United States Dollar — USD
Customers are responsible for any currency conversion fees, foreign transaction fees, card issuer fees, or bank charges that may apply if they use a payment method issued outside the United States.
When Payment Is Charged
Payment is charged at the time your order is placed.
Your order will not be processed until payment has been successfully authorized and completed. If your payment is declined, incomplete, or flagged for review, your order may not be confirmed or processed.
Secure Payment Processing
SheWear takes payment security seriously.
Because we use Stripe as our payment gateway, your payment information is processed through Stripe’s secure payment system. We do not intentionally store your full credit card number, debit card number, CVV, or complete payment credentials on our website.
Payment information is handled by Stripe and the relevant financial institutions involved in the transaction.
Payment Authorization
When you place an order, your payment method must be successfully authorized before the order can be accepted.
A payment may be declined for several reasons, including:
- Incorrect card details
- Expired card
- Insufficient funds
- Bank or card issuer decline
- Security verification failure
- Billing address mismatch
- Suspected fraudulent activity
- Payment gateway or technical error
If your payment is declined, please check your payment details or contact your bank, card issuer, or payment provider for assistance.
Order Confirmation
After your payment is successfully completed, you should receive an order confirmation email.
The order confirmation email may include your order number, purchased item details, billing information, shipping information, and order summary.
If you do not receive an order confirmation email, please check your spam or junk folder. If you still cannot find it, contact us at: support@shewear.shop
Payment Verification and Fraud Prevention
For customer protection and website security, some orders may be subject to payment verification or fraud review.
SheWear reserves the right to cancel, hold, or request additional verification for any order that appears suspicious, incomplete, unauthorized, or high-risk.
We may contact you for additional information if needed to verify your order.
Incorrect Billing Information
Customers are responsible for entering accurate billing information at checkout.
Incorrect billing details may cause payment failure, order delay, or cancellation. Please make sure your billing name, billing address, card information, phone number, and email address are entered correctly before placing your order.
Taxes and Charges
Applicable taxes, if any, may be calculated and displayed at checkout before payment is completed.
The total amount shown at checkout is the amount you agree to pay for your order, including any applicable taxes, product costs, and shipping charges.
SheWear offers free shipping on all orders within the United States, so no standard shipping fee will be charged for eligible U.S. orders.
Payment Errors
If you experience a payment error while placing an order, please try the following:
- Check that your card details are correct
- Confirm that your billing address matches your payment method
- Make sure your card has not expired
- Contact your bank or card issuer
- Try another accepted payment method
- Refresh the checkout page and try again
If the issue continues, please contact our support team at: support@shewear.shop
Refunds
Approved refunds are issued to the original payment method used at checkout.
Refunds are processed within: 7 days
After SheWear processes the refund, your bank, card issuer, or payment provider may take additional time to post the refund to your account.
Please note that refund posting times may vary depending on your financial institution.
Failed or Duplicate Payments
If you believe you were charged more than once, or if a payment failed but still appears on your bank statement, please contact us at: support@shewear.shop
Please include:
- Your full name
- Email address used at checkout
- Order number, if available
- Payment date
- Amount charged
- Screenshot or proof of charge, if available
Some failed payment attempts may appear as temporary pending authorizations. These are usually released by your bank or card issuer automatically.
Chargebacks and Payment Disputes
If you have an issue with your order, payment, refund, shipping, or product, please contact SheWear first before opening a payment dispute or chargeback.
Our support team is here to help resolve payment and order-related concerns.
Opening a chargeback before contacting us may delay the resolution process.
Order Cancellation and Payment
If you request an order cancellation before the order has been processed or shipped, we will review your request and assist where possible.
If the order has already been processed, packed, or shipped, cancellation may not be possible. In that case, you may need to follow our Return and Refund Policy after receiving your order.
Payment Privacy
Your privacy matters to us.
Payment-related personal information may be used to process your order, prevent fraud, confirm payment, manage refunds, and provide customer support.
For more details about how we collect, use, and protect customer information, please review our Privacy Policy.
Contact Us
If you have questions about payments, billing, refunds, failed transactions, or payment security, please contact us:
Trade Name: She wear
Website: shewear.shop
Email: support@shewear.shop
Phone: +1 (479) 265-1894
Business Address:
140 Oklahoma ST APT 2
Anchorage, Alaska 99504
United States
Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Time Zone: (GMT-09:00) Alaska Standard Time (Anchorage)
Thank you for shopping with SheWear.