Frequently Asked Questions

Last Updated: June 6, 2026

Welcome to the SheWear FAQ page. Here you can find answers to common questions about orders, shipping, payments, returns, exchanges, refunds, tracking, and customer support.

1. What is SheWear?

SheWear is a women’s footwear brand offering stylish, comfortable, and protective shoes for everyday wear, work, outdoor use, and active lifestyles.

Our website is shewear.shop.

2. Where is SheWear located?

SheWear is located in the United States.

Business Address:
140 Oklahoma ST APT 2
Anchorage, Alaska 99504
United States

3. How can I contact SheWear?

You can contact our customer support team using the details below:

Email: support@shewear.shop
Phone: +1 (479) 265-1894
Website: shewear.shop

4. What are your business hours?

Our business hours are:

Monday to Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Time Zone: (GMT-09:00) Alaska Standard Time (Anchorage)

5. What is your order cut-off time?

Our daily order cut-off time is:

5:00 PM — (GMT-09:00) Alaska Standard Time (Anchorage)

Orders placed before 5:00 PM from Monday to Friday may begin processing the same business day.

Orders placed after 5:00 PM, on weekends, or on holidays may begin processing on the next business day.

6. Do you offer free shipping?

Yes. SheWear offers free shipping on all orders.

There is no minimum order amount required to qualify for free shipping.

7. Where do you ship?

SheWear currently ships orders only within the United States.

At this time, we do not offer international shipping.

8. How long does order handling take?

Our order handling time is:

1–2 business days

Handling time means the time needed to receive your order, verify payment, prepare your item, pack your order, and hand it over for shipment.

9. How long does shipping transit take?

After your order has been shipped, the estimated transit time is:

3–4 business days

Transit time means the time it takes for the shipping carrier to deliver your package after it has shipped.

10. What is the total delivery time?

The total estimated delivery time is:

4–6 business days

This includes:

Handling Time: 1–2 business days
Transit Time: 3–4 business days
Total Delivery Time: 4–6 business days

Delivery times are estimates and may vary due to carrier delays, weather, holidays, incorrect addresses, or other unexpected situations.

11. Will I receive tracking information?

Yes. Once your order has shipped, you may receive a shipping confirmation email with tracking information, if tracking is available.

Tracking updates may take 24–48 hours to appear after the carrier receives the package.

12. What should I do if my tracking is not updating?

If your tracking information is not updating, please allow 24–48 hours for the carrier system to refresh.

If tracking has not updated for several days, contact us at: support@shewear.shop

Please include your order number, full name, email address used at checkout, and tracking number if available.

13. What should I do if my order is delayed?

If your order is delayed, please check your tracking information first.

Delays may happen due to:

Carrier delays
Weather conditions
Holidays
High order volume
Incorrect or incomplete shipping address
Unexpected delivery issues

If your package has not arrived within the estimated delivery timeframe, contact us at: support@shewear.shop

14. What should I do if my shipment is lost?

If your shipment appears to be lost, please contact our support team.

Email us at: support@shewear.shop

Please include:

Your order number
Full name
Email address used at checkout
Shipping address
Tracking number, if available
A short explanation of the issue

Our team will review the shipment details and help guide you through the next steps.

15. Can I change my shipping address after placing an order?

If you entered the wrong shipping address, contact us as soon as possible at: support@shewear.shop

We will do our best to help, but we cannot guarantee address changes after an order has been processed or shipped.

Customers are responsible for providing complete and accurate shipping information at checkout.

16. What payment methods do you accept?

SheWear uses Stripe as our secure online payment gateway.

Accepted payment methods may include the payment options shown at checkout, such as:

Credit Cards (Visa, MasterCard, American Express, etc.)
Debit Cards
Apple Pay
Google Pay

Only payment methods displayed at checkout are available for your order.

17. What currency do you use?

All payments on shewear.shop are processed in:

United States Dollar — USD

18. Is my payment information secure?

Yes. SheWear uses Stripe to process online payments securely.

We do not intentionally store your full credit card number, debit card number, CVV, or complete payment credentials on our website.

19. When will I be charged for my order?

Payment is charged at the time you place your order.

Your order will not be processed until payment is successfully authorized and completed.

20. What should I do if my payment fails?

If your payment fails, please check that your card details, billing address, and payment information are correct.

You may also contact your bank or card issuer for more information.

If the issue continues, contact us at: support@shewear.shop

21. Do you accept returns?

Yes. SheWear accepts returns for both:

Defective products
Non-defective products

Returns are accepted within 30 days of receiving your order.

22. Do you accept exchanges?

Yes. SheWear accepts exchanges for eligible products within 30 days of receiving your order.

Exchanges may depend on product availability.

23. What is your return method?

Our return method is:

In-store return

Please contact us before returning any item so our support team can review your request and provide the correct instructions.

24. Do you charge a restocking fee?

No. SheWear does not charge a restocking fee.

Restocking Fee: $0.00

25. How long does it take to process a refund?

Approved refunds are processed within:

7 days

Refunds are issued to the original payment method used at checkout unless otherwise agreed.

Your bank, card issuer, or payment provider may take additional time to post the refund to your account.

26. How do I start a return or exchange?

To start a return or exchange, please email us at: support@shewear.shop

Include the following information:

Order number
Full name
Email address used at checkout
Reason for return or exchange
Photos, if the item is damaged, defective, or incorrect

27. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, contact us as soon as possible at: support@shewear.shop

Please include:

Your order number
Full name
Email address used at checkout
A clear description of the issue
Photos of the product
Photos of the packaging, if applicable

28. What should I do if I receive the wrong item?

If you receive the wrong item, please contact us at: support@shewear.shop

Include your order number, full name, email address used at checkout, and photos of the item received.

Our support team will review the issue and assist you with the next steps.

29. Can I cancel my order?

If you need to cancel your order, contact us as soon as possible after placing it.

Once an order has been processed, packed, or shipped, cancellation may not be possible. If cancellation is not possible, you may request a return after receiving your order.

30. Do you sell internationally?

No. SheWear currently ships only within the United States.

International shipping is not available at this time.

31. Do you collect customer information?

Yes. When you place an order or contact us, we may collect information needed to process your order, provide customer support, ship products, handle payments, and manage returns or refunds.

For more details, please review our Privacy Policy.

32. How do I contact customer support for more help?

For any questions about products, orders, shipping, tracking, payments, returns, refunds, or exchanges, please contact us:

Trade Name: She wear
Website: shewear.shop
Email: support@shewear.shop
Phone: +1 (479) 265-1894