Return and Refund Policy
Last Updated: June 6, 2026
Thank you for shopping with SheWear. We want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through our website, shewear.shop.
By placing an order with SheWear, you agree to the terms listed below.
Return Policy Overview
SheWear accepts returns for both defective and non-defective products.
We also accept exchanges for eligible products.
Returns are accepted within 30 days from the date you receive your order.
Return Location
This return policy applies to orders within the United States.
SheWear currently accepts returns using the following return method:
Return Method: In-store return
Customers must contact our support team before returning any product. This allows us to review your request and provide proper return instructions.
Return Window
You may request a return within:
30 days of receiving your order
Return requests made after 30 days may not be accepted.
Eligible Returns
We accept returns for:
- Defective products
- Non-defective products
- Incorrect items
- Wrong size items
- Damaged items
- Items that do not meet customer expectations
To be eligible for a return, non-defective products should be returned in good condition, unused, and with original packaging where possible.
Defective, damaged, or incorrect products will be reviewed by our support team.
Exchanges
Yes, SheWear accepts exchanges.
You may request an exchange within 30 days of receiving your order. Exchanges may be available for size, product, or item replacement depending on product availability.
If the requested exchange item is unavailable, we may offer a refund or another suitable solution.
No Restocking Fee
SheWear does not charge any restocking fee.
Restocking Fee: $0.00
Customers will not be charged a restocking fee for eligible returns.
Refund Processing Time
Once your returned item has been received and reviewed, we will process your refund within:
7 days
Refunds are issued to the original payment method used at checkout unless otherwise agreed.
Please note that after we process the refund, your bank, card provider, or payment processor may take additional time to post the refund to your account.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us as soon as possible at: support@shewear.shop
Please include:
- Your order number
- Full name
- Email address used at checkout
- A clear description of the issue
- Photos of the defective or damaged product
- Photos of the packaging, if applicable
This information helps us review your request and provide the correct solution.
Non-Defective Product Returns
SheWear also accepts returns for non-defective products within 30 days.
Non-defective returns may include products that are the wrong size, not suitable for your needs, or no longer wanted.
To qualify for a non-defective return, the item should be unused, clean, and returned with original packaging where possible.
Incorrect Item Received
If you receive the wrong item, please contact us at: support@shewear.shop
Please provide your order number and photos of the item received. Our team will review the issue and assist you with a return, exchange, or refund.
How to Start a Return or Exchange
To start a return or exchange, please contact our customer support team before bringing or returning the item.
Email us at: support@shewear.shop
Please include:
- Order number
- Full name
- Email address used at checkout
- Reason for return or exchange
- Photos, if the item is damaged, defective, or incorrect
Our support team will review your request and provide the next steps.
Return Address
Returns are handled through our in-store return method.
SheWear Return Address:
140 Oklahoma ST APT 2
Anchorage, Alaska 99504
United States
Please contact us before returning any item to make sure your return is approved and processed correctly.
Refund Approval
After we receive and inspect the returned product, we will notify you about the status of your refund.
If your return is approved, your refund will be processed within 7 days to your original payment method.
If your return is not approved, our support team will contact you with more information.
Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check with your bank, credit card company, or payment provider.
Refund posting times may vary depending on your financial institution.
If you still have not received your refund after the expected processing time, contact us at:support@shewear.shop
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing your order.
Once an order has been processed, packed, or shipped, we may not be able to cancel it. If cancellation is no longer possible, you may request a return after receiving your order.
Contact Us
If you have any questions about returns, refunds, exchanges, or defective products, please contact our customer support team.
Trade Name: She wear
Website: shewear.shop
Email: support@shewear.shop
Phone: +1 (479) 265-1894
Business Address:
140 Oklahoma ST APT 2
Anchorage, Alaska 99504
United States
Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Time Zone: (GMT-09:00) Alaska Standard Time (Anchorage)
Thank you for shopping with SheWear.